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Digital Privacy News

‘We Don’t Hide the Cameras’

Retailers Balance Privacy While Foiling Thieves as COVID-Related Crime Rises

An alleged shoplifter caught on surveillance video at the Homestyles Gallery craft mall in North Carolina before Christmas. The video was posted to social media. Credit: Homestyles Gallery

By Joanne Cleaver 

Angie Smith noticed the red-haired woman who meandered into Homestyles Gallery, an accessories and craft mall in suburban Charlotte, N.C., days before Christmas.

But busy with customers, Smith didn’t realize until hours later that the woman had sashayed out with $700 in handcrafted jewelry from an artisan’s booth within the store. 

The incident was caught on surveillance tape: The COVID-masked woman glancing around, opening a glass case, sweeping jewelry into a tote bag and trotting off-screen. 

“We’ve had small losses before but nothing like this,” Smith, the mall’s co-owner, told Digital Privacy News. 

Infuriated at the woman’s brazen theft, she posted a clip of the video to the shop’s Facebook page — touching off a minor storm of citizen detectives determined to help a popular local business recover from a petty crime.